Account and data deletion

Send an email to ouail@qelvia.ai from the address associated with your account (or stating your username and your company name) with the subject "Delete account". We will verify your identity before proceeding.

If your version of the app includes it, you can also start the request from QELVIA under Settings → Delete account.

Once the request is confirmed, the following is permanently deleted:

• Your user account and login credentials.

• Your conversation history with the assistant.

• The AI memory associated with your user.

• The files you attached in the chat.

We may keep, in a limited and blocked form, only the data strictly necessary to comply with legal obligations (for example, accounting or invoicing records required by tax law) for the legally established periods. This data is not used for any other purpose and is deleted once those periods expire.

QELVIA follows a "your data in your house" architecture: the account, history and memory live on your own company's server (or on the managed server your company contracts), not on Qelvia's systems. For this reason, deletion is carried out on your organisation's server. If QELVIA is deployed in local mode, no data leaves your company.

We will handle your request as soon as possible and, in any case, within a maximum of 30 days. We will confirm by email once the deletion has been completed.

For any question about deleting your account or exercising your rights (GDPR and LOPDGDD), write to ouail@qelvia.ai. You can also lodge a complaint with the Spanish Data Protection Agency (aepd.es).