Terms of Use

Qelvia is integration middleware that connects ERP systems (Sage 200 and Sage 50) with natural-language artificial intelligence models (LLMs) and with the Shopify e-commerce platform, allowing users to query and synchronise business data in real time through conversational language or direct system-to-system integration.

Qelvia's capabilities include:

• ERP–AI integration: conversational querying of ERP data (stock, sales, purchases, suppliers) through natural-language models.

• ERP–E-commerce integration: bidirectional synchronisation of product catalogue, prices, stock and orders between the ERP and the Shopify e-commerce platform via its official API.

Qelvia acts solely as an intermediation layer. It does not store, process or transmit data beyond what is strictly necessary to execute the operation requested by the authorised user.

Qelvia does not access any client data without explicit authorisation.

• The system operates only on the client's database, hosted on the client's own infrastructure (local server or private cloud).

• Qelvia's developer does not access the client's ERP data or query results during the normal operation of the system. The client may expressly and specifically authorise the developer to access their environment for maintenance, technical support, incident resolution or the development of additional features. Such access will be limited to the scope and duration strictly necessary for the authorised task and will be logged.

• The connection between the ERP and the AI model is established through a proxy deployed on the client's own servers. Data never passes through unauthorised third-party servers.

• The client determines which tables, fields and queries are accessible to the system through explicit configuration in the authorised-queries file.

• Qelvia does not record or store conversation history persistently unless the client expressly configures it to do so.

The only transmission of data to third parties carried out by Qelvia is that required for the operation of the artificial intelligence model used by the system. Qelvia is compatible with any artificial intelligence provider that exposes a standard text-generation API via access key (API key) and operates exclusively on paid API plans, not on free consumer products.

The client may access the artificial intelligence models under two modalities of their choice:

• Standard mode (key managed by Qelvia): Qelvia provides access to the AI provider selected by the client, managing the corresponding API key. Usage is billed to the client according to the agreed pricing model. Under this modality, Qelvia acts as data processor of the client's data and the AI provider as sub-processor.

• BYOK mode (client's own key): the client, if they have the necessary technical profile, may provide their own API key for the AI provider of their choice. In this modality, the contractual relationship with the AI provider is directly between the client and that provider; Qelvia merely provides the software that makes the API calls with the key supplied by the client.

In either modality, the content transmitted to the AI provider consists exclusively of: (i) the text of the query formulated by the user; (ii) the result, in JSON format, of the SQL queries previously authorised by the client, executed locally by the Qelvia proxy on the client's database. Access credentials, complete database structures and personal data not requested by the user are never transmitted.

Qelvia internally uses a dual model-routing system from the chosen provider: a lower-cost model for the reasoning and tool-selection phases, and a higher-capacity model for generating the final response. Both models belong to the same AI provider; Qelvia does not distribute data between different providers within the same operation.

The standard contractual terms of the paid API plans of the main providers establish that transmitted data is not used to train models. The client may request from Qelvia an up-to-date list of supported providers, as well as a copy of the data processing agreements (DPAs) applicable to the standard mode.

Qelvia does not integrate advertising, third-party analytics or any other external service beyond the AI provider used by the system.

• The client is responsible for defining which ERP data is accessible through Qelvia.

• The client is responsible for the security of their local network and the database access credentials.

• The client is responsible for complying with data protection regulations (GDPR or equivalent) in relation to the data they choose to expose to the system.

Qelvia is a decision-support tool. The recommendations generated by the artificial intelligence system are informational in nature and do not replace the user's professional judgement. The developer is not liable for business decisions made on the basis of the system's responses.

Qelvia, its architecture, source code and ERP–LLM integration methodology are the exclusive property of their owners. Their reproduction, distribution or reverse engineering without express written authorisation is prohibited.